Team Lead - Care at Home

Halifax Health is seeking a Team Lead for Care at Home.

Care at Home Team Lead is an integral part of the home health team. He/she is responsible for supporting the Office Manager/Administrator/Intake /Billing with assisting in service level metrics and to ensure the quality and level of service to our team members exceeds expectations.

• High School Diploma or equivalent required
• Minimum of 2 years in a home health setting.
• Assists in Human Resources and knowledge of State and Federal requirements for clinical staff in the home health setting.
• Customer service oriented; able to effectively communicate and build relationships with peers and external referral sources.
• Medical Business office experience is preferred.
• Accuracy in spelling, grammar and communications.
• Proficient is Microsoft office products and data base applications preferred.

• Promotes positive relationships through regular communication and collaboration, providing constructive feedback that fosters a spirit of inquiry.
• Assists in developing and maintaining departmental goals and strategies to implement strong processes for back office support to ensure successful outcomes.
• Acknowledges home health as an affiliate of Halifax Health, a system in which we collaborate, share resources, and work interdependently for the common good of the community we serve.
• Responsible for verifying all patient payer sources including but not limited to Medicare, Medicaid, Managed Care and commercial insurance using select payer websites.
• Provides support in maintaining signed/unsigned orders.
• Process eligibility in Medicare DDE system and also verify Medicare home health care certification periods in Ability.
• Assists in reconciling for all payer account receivables with Monthly AR review with manager/Administrator.
• Assists in Intake when needed to accommodate overflow and time off requests.

• Works independently using guidelines and general instructions, conferring with the Office manager when problems arise.

• Performs other duties as assigned.

Operations:

• Assists in the departmental goals and strategies to implement strong processes for the back office support.
• Provides adequate support resources for agency operations.
• Maintains strong customer service with hospital and community referral sources.
• Participates in agency strategic planning.
• Assists in Developing  policies and procedures as appropriate

Financial:

• Assists and participates in all billing activities.
• Helps support Office manager with agency payroll.
• Balance daily postings; work A/R on a continuous basis.  Monthly A/R review with Office Manager/Administrator.
• Reports tracking on Medicare orders– (RCD) Review Choice Demonstration.

Human Resources:

• Knowledgeable in Human Resources policies and procedures.
• Ensures adequate staff orientation.