Continuing Care Manager

Directs and manages the team of Continuing Care Liaisons who promote Halifax Health Services (home health, hospice, pallliative care , rehab and physician services) in the community through education inservices and liaison with physicians’ offices, health care facililties and community groups. Provides education regarding continuum of care services i.e. hospice, home health) .  The Manager is responsible for development and supervision of the Continuing Care team assuring the team performs in accordance with the organizational goals and standards set by Senior Leadership. Expected to follow all state and federal regulations and uphold the organization’s mission, vision and values.

• Minimum of 3 years leadership experience, preferably in Home Health or Hospice/Palliative Care.
• Knowledge of Hospice, Palliative Care and Home Healthcare philosophy of care. Medicare conditions of participation; State of Florida regulations governing hospice and home healthcare; hospice and home healthcare operations and sales and marketing.
• Healthcare experience, medical sales and marketing experience preferred.
• Good written, verbal and public speaking skills.
• Possession of valid Florida driver license and clear driving record.
• S. in related field or higher or equivalent years of experience.

Leadership
• Establish and maintain good working relationships with referral sources to include, but not be limited to: physician, hospital case manager, nursing home staff, assisted living facility staff and other allied healthcare professionals.
• Educates the team to be an ongoing resource of skilled care and end-of-life care and services offered by Halifax Health-Hospice and Halifax Care At Home to the medical and non-medical community.
• Develop plans of care for referral sources based upon referral practices and identify barriers to early referral. Develop and maintain good customer knowledge base.
• Act as liaison between referral sources and clinical operations of health system. Provides feedback to ensure optimal customer satisfaction and patient outcomes.
• Meets routinely with senior leadership to share progress towards goals and the impact of the strategic plan on the community.
Operational
• Ensures data collection to track department goals are met and successfully implement improvements as needed. Assures that all tracking of community contacts in properly documented in the CRM.
• Participates in routine meetings to review progress towards goals and opportunities for change and improvement.

Financial
• Assists with the development and adherence of the department budget.
• Monitors human resource allocation to assure the department is within FTE allocations.
• Monitors all requests for resources and ensures department use of items is fiscally appropriate.
Compliance/Quality Assurance
• Department activities meet compliance with all state and federal regulations.
• Models high ethical standards in all decision-making.
• Educates staff related compliance with policies and procedures and department standards.
Human Resources
• Knowledgeable in implementation of system Human Resource policies and procedures.
• Interviews, hires and ensures adequate orientation of qualified candidates.
• Allows for staff recognition, provides timely corrective action and implements educational plans to maintain standards set for the team and organization.
CONTACTS:
Physicians, nurses, allied health care professionals, office staff, long term care facility staff/administrators, hospital case managers, assisted living facility staff, prominent community leaders, community residents, community groups, professional organization members, local government officials, home health services staff, volunteers and contracted personnel.

PHYSICAL DEMANDS:
• Ability to travel by car to several locations daily; in and out of car.
• Ability to walk greater than 100 feet with ease.
• Ability to lift 30 pounds.
• Ability to bend and carry supplies within that range and move all extremities freely.
• Ability to provide in-service education, speak at events and work independently.

WORKING CONDITIONS:
• Limited office time.
• Working inside and outside, with automobile being central to performing duties.
• Exposure to Florida weather year-round.