Medical Secretary - Hospice (Intake Department)

Halifax Health - Hospice is seeking a Medical Secretary.

The Hospice Medical Secretary performs a variety of departmental tasks and duties for the Admissions Department. Receiving referrals from a wide variety of sources from the community, hospitals and individuals. This position requires skill in planning and organizing to assist clinical team with eligible admissions to the program. Reports directly to Admissions Coordinator.

• High School Diploma or GED equivalent required.
• Previous secretarial experience in a health care setting preferred. 
• Skills in oral & written communication required.
• Must have excellent interpersonal and customer service skills
• Ability to work well with patients, families, colleagues of varied disciplines, physicians and ancillary department personnel.
• Excellent typing skills & experience working with multiple software programs Microsoft Word & Excel etc.
• Excellent time management and organizational skills.

• Answering large volume of calls for the team. 

• Communicates/obtains pertinent information, maintains the dignity, confidentiality and cultural sensitivity of all individuals of varying socio-economic groups.

• Maintains, updates and orders forms and medical supplies as needed.

• Data entry and collection, creating reports and gathering other needed information for Admissions Coordinator.

• Receives and coordinates referrals from various sources and follows up with appropriate facilities, physicians or patients for any needed documents.

• Completes insurance and physician verification.

• Gathers and inputs patient information into computer.

• Works with Admissions Coordinator and entire Admissions team to facilitate each admission to our Hospice program.

• Coordinates contact and appointments with patients/families, facilities and necessary “Face to Face” assessments by APRN or MD.

• Maintains contact with patients/families to assess future needs for services.

• High standard of customer service and phone etiquette, providing thorough hand off to appropriatemteam members to assist and support patients, families and community.

• Other duties as assigned.

   

Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks. For more information, visit halifaxhealth.org.